FAQs: Your preferences

How do I find out which categories I’m subscribed to?

Login to My Account to see what you’re currently subscribed to. If you would like to change these please contact us – hello@responsesource.com or call 020 3426 4051

I’ve not received any enquiries today, is there a problem?

Contact the support team on 020 3426 4051 or email hello@responsesource.com and we can check for you.

Can I add a generic email address to receive enquiries from ResponseSource Journalist Enquiry Service?

No. ResponseSource Journalist Enquiry Service is only delivered to individual personal email addresses that share the same domain name as the subscribing entity. There are a number of reasons why we require this. The first two reasons relate to our ability to deliver a good and reliable service to you: (1) your enquiry filters, exclusions, other custom settings and also holiday suspensions are specific to you, (2) email delivery problems are difficult to investigate and resolve where requests are not delivered directly, (3) we need to see who we are delivering our service to in order to ensure compliance with our terms of subscription.